Frequently Asked Questions
Here you will find answers to frequently asked questions regarding product licensing.
A:
Definition of the word ‘Site’ refers to a specific location. This is not a synonym for world-wide or all encompassing. The site license is intended for one location only. We base this logic on a main office where majority of a customer’s employees work from. Most large companies have a primary location where the bulk of their employees are located. This is what a site license is intended for.
Subsidaries of a company are not included within the definition of a site license. Satellite locations are not intended with a site license. Multi-developer license options should be considered for these situations.
Sub-contractors are common for businesses. Whether they are a subsidiary of the registered company or an outside contractor is not relevant. A subsidiary may be covered under a multi-developer license only while that developer is working on a project for the direct benefit of the registered company, and only for the time the software is in use for the direct benefit of the registered company. The license is non-transferrable to the sub-contractor. The license may not be used by the sub-contractor for any other purpose than for the direct benefit of the registered owner.A:
We provide information on third-party software that is included and distributed with our products on our Third Party Software Notices and Licenses page. This information is also included with our product installation.
A:
You can freely distribute your application using our products without any additional costs. After your purchase no additional fees are required for distribution.
A:
Maintenance subscriptions include version upgrades at no charge. Optional maintenance coverage is available with purchase. Accounts with expired maintenance subscriptions qualify for discount pricing towards upgrading.
A:
Yes, licensing is per developer so as long as you are the developer that bought the license, you may install on more than one machine.
A:
Yes, a Username and Password will be created for you during purchase. Then, you will receive an email with directions for accessing the software via internet download.
A:
Licensing is per developer. Each developer using the software will need a separate license.
A:
The support and maintenance subscription gives you access to the latest product versions as they are released. Our Visual C++ products include complete source code for all samples and library components. Active-X products are distributed in binary format only, however, complete source code is included for all samples. Help documentation is also included and you will always have access to technical support and the latest software updates, maintenance and enhancements.
A:
Our maintenance renewals run consecutively starting from the date your original maintenance expires. You may re-activate your subscription any time within 1 year of the expiration date at the renewal price. A renewal purchase will extend your subscription for 1 year from the date of expiration, and not the date of purchase.
Example 1: Maintenance expires 02-JAN-2025 and a renewal was purchased on or before 01-JAN-2025 will extend the subscription through 02-JAN-2026.
Example 2: Maintenance expires 02-JAN-2025 and a renewal was purchased anytime after 01-JAN-2025 will re-activate your maintenance and extend the subscription through 02-JAN-2026.A:
You can use our products indefinitely even after your subscription has expired.
A:
Yes, several translations are available. In addition to English, we have translations for several languages including Portuguese, Chinese, Czech, German, Danish, Spanish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Romanian, Russian and Swedish.
A:
You can find the license agreements for both commercial and evaluation products listed in the drop-down menu in the upper-right of this page.
