Technical Support

Before submitting a request, please check our Developer Forum and Guides and Tutorials to see whether your question has already been answered.

Include Details With Your Request

To help us respond quickly, please include as much relevant information as possible: your order number or evaluation/trial details, the product you are using, product version, development platform, operating system, and any relevant service packs or SDKs.

For technical issues, describe what you expected to happen, what actually happened, and include any error messages, screenshots, sample projects, or call stacks that may help us reproduce the problem. For installation, licensing, or download questions, include the email address associated with your account and the product or subscription involved.

Clear details help us route your request to the right person, reduce follow-up questions, and resolve your issue more quickly.

Submit a Support Request

Email support@codejock.com to contact our technical support team. Your request will be forwarded for review, and a support ticket will be created automatically. You will receive a ticket number, and we aim to respond within one to two business days. Response times may vary depending on the complexity of your request and current support volume.